Triage Nurse Manager | County Kerry

Chase Resourcing are delighted to announce that we are recruiting for a Triage Nurse Manager based in County Kerry

Job Purpose

The Nurse Manager/Triage will play a key role in the management and development of the service in attaining the highest possible standard of excellence throughout the service.  The post holder is responsible to ensure that the optimum standard of service is delivered on a daily basis within the service, maintaining the quality of patient care, developing existing services as necessary and meeting strict deadlines and KPIs as set out by the General Manager. The post holder will be responsible for the provision of both managerial and clinical leadership in the delivery of the high quality and cost-effective service which includes responsibility for the ongoing management of staff and their performance within the service. The Nurse Manager/Triage will contribute positively to the delivery of the service, its future direction, and the growth of the service.

Main Accountabilities

Management

• Lead and Implement change to reach the highest standard of excellence throughout the service.
• Meeting strict deadlines and KPIs as set out by the General Manager.
• Under the leadership of the General Manager ensure the delivery of the highest standards of clinical care in conjunction with the management team.
• Exercise authority in the progression of any relevant accreditations or audit and compliance processes.
• Ensure the assessment of clinical care is implemented regularly, ensuring that where appropriate, patients are involved, including review and implementation of policies and procedures.
• Become involved in the organisation and implementation of any change relevant to the service and to provide leadership in the delivery of the service.
• Implement sound management systems that allow for efficient and effective management of the service.
• Take responsibility for communicating with staff, liaising with other members of the multidisciplinary team through a meeting, e-mails and telephone and communication to all stakeholders as required.
• Promote the concept of team working in a multi-disciplinary setting through effective practice.
• Ensure the triage team service levels are delivered to agreed standards by co-ordinating the available staff and resources within the budgeted staffing levels.
• Match activity levels with staffing and take responsibility for staff, appraisal, training, and discipline.
• Lead patient satisfaction surveys audit and ensures the highest level of care for all patients in our care.

Staffing

• Work closely with HR Manager and Department Managers to develop competencies for triage staff.
• Participate and supervise staff development in accordance with their needs, within budget constraints to meet the changing needs of the patients.
• Support the continuous professional development of the triage team by developing ongoing training as per best practice protocols and guidelines.
• Have responsibility for evidence-based practice for the triage team through an audit, clinical supervision, in line with the Clinical Governance agenda.
• Encourage triage staff to develop responsibilities for agreed areas of clinical / non-clinical practice, developing links with other Agencies to enhance expertise.
• Responsible for operational running and co-ordination of training, development, and education of the triage team.
• Support in developing and delivering training programmes to meet internal and external needs.

Professional

• Provide high level professional and clinical leadership.
• Be responsible for the coordination, assessment, planning, delivery, and review of service by triage team.
• Exercise authority in the running of the triage function.
• Provide staff leadership and motivation which is conducive to good working relations and work performance.
• Formulate, implement and evaluate service plans and budgets in co-operation with the wider management team.
• Manage all resources efficiently and effectively within the agreed budget.
• Lead on practice development within the triage clinical function.
• Provide safe, comprehensive nursing care to service users within the guidelines laid out by An Bord Altranais.
• The Nurse Manager/Triage will ensure triage is practiced according to, Professional Clinical Guidelines, Policies, protocols and guidelines, and Current legislation
• Participate as appropriate, communicating and working in co-operation with other team members.
• Adhere to and contribute to the development and maintenance of nursing standards, protocols, and guidelines consistent with the highest standards of patient care.
• Evaluate and manage the implementation of best practice policies and procedures.
• Maintain professional standards in relation to confidentiality, ethics, and legislation.
• In consultation with Quality and Compliance Leader implement and assess quality management programmes.
• Participate in clinical and triage audit as required.
• Develop services and new models of clinical practice necessary to support the improvement of the service..
• Responsible for maintaining own professional development and update, attending courses and study days as deemed necessary.
• Maintain records and manage data in accordance with the mandatory legal requirements, ensuring confidentiality is maintained at all times.
• Support the General Manager in developing the vision for the organisation.
• Participate at a national level with key stakeholders where required.
• Act as a mentor to the triage team and all within the service.
• Work in line with national guidelines.

Nature of Work

The post holder will lead and develop the service triage team in quality assurance and compliance in meeting the highest standard of service.  They will contribute strategically and operationally to the effective running of the service. The post holder must also ensure adherence to all the service programmes, policies, and procedures.

Job Scope

The Nurse Manager/Triage will ensure that an ongoing programme for the service improvement initiatives within the triage function is developed implemented and managed.  The post holder will have an influence on the management and investment of a significant resource budget. All expenditures will be monitored for the effective utilisation of internal or external resources.

Jobholder Reporting

The Nurse Manager/Triage will report to the General Manager. The Nurse Manager/Triage will have overall responsibility for the smooth operation of the triage function for the service. The Nurse Manager/Triage will meet the General Manager on a weekly basis and will be in regular communication through standards development, informal progress meetings, written reports, general discussions etc.

Scope of resources

• Manage the provision and operation of the service.
• Ensure the effective utilisation of the service budget;

Person specification – Post Holder Attributes, Qualities & Education

The post holder for the Nurse Manager/Triage role will have:

• A professional qualification e.g. RGN, Business qualification
• A minimum of 5 years post-registration experience including 2 years at CNM2 level with professional managerial work experience or above
• Knowledge of clinical governance
• Committed to professional development
• Instructor level in a range of specific areas for key training of nurses
• Leading quality standards and audits of processes, standards in place
• A flexible approach to attendance with out of hours requirement
• Intermediate level computer skills
• Ability to travel as required and nationally when required

Competencies

• Management
• People Management
• Service Development
• Team working
• Training and Development
• Strategic thinking and planning
• Leadership skills
• Communication skills
• Working on their own initiative

This job description is not intended as an indication of the full and detailed range of duties that may be undertaken by the post holder and will be reviewed and developed to reflect the changing needs of

If you are interested in this post please send your CV to ellen.ahern@chase.ie or call 00353669762007